| |
|
| Step |
What to Do |
Dial the Operator Assisted Call Center Hotline :
1-300-88 8353 or
03-2381 3838 |
|
- Whenever possible, ensure that you are in a comfortable
place with minimal noise disruption in the background so
that the operators are able to hear you clearly
- Our operators are multi-lingual and speak English, Mandarin,
and common local dialects such as Cantonese & Hokkien
|
Using your TELELINK account
to invest |
- Read your TELELINK account number to the operator
- When prompted by the operator, read your PIN
- The operator would read your TELELINK account balance to you once your account is confirmed
|
| Placing your investment |
- Read your investment instruction slowly and clearly to
the operator and wait for the operator to request for your
next investment instruction, if any
|
| Confirming your investment*
*Investments cannot be cancelled or amended once you have
confirmed your investment to the operator. If there is a
breakdown in the telephone communication prior to the confirmation
of your investment instructions, please call to re-confirm
your investment with helpdesk at:
1-300-88 4636 or
03-2381 3211 |
|
- The operator will confirm your investment instruction
and TELELINK account balance when you have completed your
investment
- Listen carefully, if necessary, clarify before you confirm
your investment with the operator
|
